Privacy Policy
Last updated: April 6, 2026
1. Introduction
Agape Technology Solutions ("we," "us," or "our") operates the RingBackSMS platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using RingBackSMS, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, business name, and billing information. This information is necessary to provide and manage your account.
2.2 Phone and Messaging Data
Our Service processes phone call metadata (caller phone number, call time, call duration) and SMS messages sent and received through your RingBackSMS number. This data is necessary to provide the core functionality of the Service, including automated SMS responses to missed calls.
2.3 End-User Data
When someone calls your business and receives an automated SMS reply, we collect their phone number and the content of any SMS messages exchanged. This data is stored securely and associated with your business account.
2.4 Usage Data
We collect information about how you use the Service, including pages visited, features used, and interactions with the dashboard. This helps us improve the Service.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain the Service
- Process and respond to missed calls with SMS messages on your behalf
- Manage your account and process billing
- Send you service-related communications (account notifications, billing updates)
- Analyze usage patterns to improve the Service
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information or your end-users' data to third parties for marketing purposes. We may share information with:
- Service providers: Twilio (telephony and SMS), Stripe (payment processing), and other vendors necessary to operate the Service. These providers are contractually bound to protect your data.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption of sensitive data at rest and in transit, secure credential storage, and regular security audits. Twilio sub-account credentials are encrypted before storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your account data for as long as your account is active. Conversation and messaging data is retained for a reasonable period necessary for the Service to function (including conversation history and analytics). You may request deletion of your data by contacting us. Upon account cancellation, we will delete your data within 90 days, except where retention is required by law.
7. SMS and Messaging Consent
End users who call your business and receive an automated SMS reply are not subscribed to any recurring messaging campaign. The initial SMS is triggered by their call to your business. If an end user continues the conversation by replying, they are engaging voluntarily. Any end user may reply STOP at any time to opt out of receiving further messages from your RingBackSMS number.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, contact us at the email below.
9. Children's Privacy
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Agape Technology Solutions
Email: support@ringbacksms.com